BY PURCHASING FROM HAPPIBOX, YOU ARE INDICATING YOUR UNDERSTANDING OF, AND AGREEMENT TO, THE FOLLOWING STORE POLICIES:

A. PREORDERS

1. WHAT IS A PREORDER? By placing an order for (an item) before it is available for purchase in retail store. This explains that you are not able to get your item immediately after making your payment until the stock has arrived our shop.
2. To proceed your order, all products including Pre-Orders must pay in full amount, no deposit available in our shop. This is to ensure the customers will be able to receive their products as soon as possible without the hassle of paying the outstanding amount when the stocks have arrived in our store.
3. Please be aware that the arrival date of pre-order will have changes and our staff has No Control over it. The waiting time range from few months to a year. Do not place pre-order if you do not have enough patience for it. We seek your understanding on this. Updates will be email or WhatsApp to customers once we received from suppliers.
4. Order will only be shipped out when all items arrive. If you wish to purchase in-stock and preorder items, you must purchase them in 2 different orders to ensure that you get the in-stock item quickly. Otherwise, we will ship the entire order to you when the final product arrives. That could be months of waiting.

B. SHIPPING / LOCAL PICKUP POLICIES

1. We ship orders internationally via SPEED POST service. Local orders will send via various local courier service (whichever has a better rate). Hence, we will only able to ship items out on weekdays. Do allow at least
2. LOCAL: 2-3 WORKING DAYS
   
3. INTERNATIONAL: Depends services during check out.
4. Tracking number will be provided for both international and local orders. We will EMAIL you the tracking number once the label has created. So, you will be informed once the parcel/ package has been picked up. Check your spam folder if you do not receive any updates.
5. The rate charged for the shipping of your order is based on the dimensional weight of your products and your location. Hence, the rates can only be determined when the production has completed. For clearer information, do email us at info@happibox.sg and provide us the country and postal code to get the estimated rate.
6. FOR LOCAL PICKUP: Once the product arrive to Happibox, we will inform you via EMAIL. However if we are not able to get your acknowledgement, Happibox will send a final update to your phone contacts, from the day of the send, you are given 1 month to acknowledgement. Within this 1 month you are able to top-up a flat rate of S$10 delivery fee if you cannot pickup your order/s. Product will be forfeited if no updates and acknowledgement from buyer.

C. INTERNATIONAL ORDERS

1. Due to COVID, we are seeing long delays in postal service shipments worldwide.
2. ALL ORDERS SHIP FROM SINGAPORE and may incur customs fees upon delivery. We do NOT have any facilities in any other countries.
3. Customs fees, VAT and other taxes are the responsibility of the buyer. We do not refund customers for those taxes and fees.
4. New international customers should order a small item (S$50 or less) first to establish a relationship with us. After that transaction has been completed and you have received your item safely, we would be more than happy to sell you more high-ticket (expensive) items.
5. First-time international buyers making purchases of $100 or more will be closely examined simply because we’ve been burned by credit card fraud too many times. Don’t take it personally if we cancel your order… if we cancel your order, we will send you an email explaining why we did that.

D. RETURNS, REFUNDS & DISCOUNTS

1. Returns / refunds are accepted for items that arrive with unreasonable damage to the product (packaging is NOT included in this policy: boxes exist for the protection of the toy only and are meant to be thrown away once the toy arrives safely). Take a photograph ON THE DAY OF DELIVERY and email us that same day at INFO@HAPPIBOX.SG to request a return, refund or replacement. An address will be provided for each return once we’ve approved it.
2. No refunds will be offered for damaged items that have been in your possession for longer than 3 days. After 3 days we expect you to have opened and examined the item. Any longer than 3 days, we will assume that the damage has occurred as a result of your actions after the item has come out of the box.
3. We do not offer any refunds for items which are slightly shorter or taller than the height listed in the item description.
4. We do not offer any refunds for intact / blemish-free items which have been opened and removed from their packaging.
5. We do not offer any refunds for packages that are in transit, or for packages that are delivered later than expected. Once the package leaves our shop, the length of time in transit is out of our hands.
6. We do not offer any refunds or replacements for packages which have a confirmed delivery to your address indicated in the tracking info. We cannot call your local post office or delivery person to track down any packages that go missing after delivery.
7. We do not offer any refunds to customers who decide that “the order is no longer of importance” to them and who prefer to “concentrate their energies” on things other than being patient and waiting for the package to arrive. Yes, that happened.
8. All refunds and returns should be handled directly with info@happibox.sg . There is absolutely no reason at all to go directly to your credit card company to file a case or start a chargeback. Customers who file chargebacks or disputes against us will immediately be banned from doing business with us forever, regardless of the outcome of the case.
9. Shipping costs are non-refundable. If we agree to a refund, it will be a refund of the price of the product(s) only, minus a 15% restocking fee. We will not cover ANY RETURN shipments. We will not cover shipping costs incurred by you when mailing us the item to be returned.
10. We will not issue a refund without a return of the product.
11. HAPPIBOX will provide a return address to you once we have granted the return. Do not ship back a return without knowing the exact address to which you should be shipping: every return has a very specific address.
12. Customs fees, VAT and other taxes are the responsibility of the buyer/recipient and will not be refunded or covered by HAPPIBOX. You owe those fees to your own government, we have no system to collect VAT, and no way to send that money to your government. That’s your responsibility. We pay our own taxes to the SINGAPORE government on each item we sell to you.
13. We reserve the right to cancel any order, at any time, for any reason, with no warning, up to the time of shipping.
14. All orders are final. Please order carefully.

E. PRIVACY & SECURITY

1. Our entire site is secured (https) for your safety.
2. We will never sell, give away or otherwise distribute ANY of your personal information. That includes name, address, email, phone number, payment info like CC numbers and ANY other personally identifiable info. Your privacy is sacred here.
3. All credit card and transaction information are protected by the same level of security used by banks: a 256-bit SSL certificate.
4. We never actually see your full credit card info. We just can’t, our system doesn’t give us that info, even as “super administrators.” When we look at your order, we can only see the last 4 digits of your card number.

F. PLEASE BE KIND

1. Our social media is our temple. Abuse, hate speech, and overall negativity will not be tolerated on any of our social media channels. Violators will be blocked and reported.
2. Filing chargeback cases through your credit card company will result in an immediate lifetime ban from our shop.
3. Falsifying information to your own benefit and our detriment, such as the arrival date of your package, or whether your package was delivered safely, will result in an immediate lifetime ban.
4. Threats of any sort, including threatening to start a case against us, will result in an immediate lifetime ban. Homie don’t play that.
5. Flipper and bot orders will be cancelled without warning when discovered. Flippers and customers using bots to make purchases will be banned.
6. Please be patient with your orders and give us some time to response. We will do our best to reply immediately.